How ERP Enhances Customer Experience in Oman’s F&B Retail Sector
The food and beverage retail sector in Oman is growing rapidly due to changing consumer preferences, the rise of e-commerce, and the country's Vision 2040 plan. Omani shoppers today expect more than just delicious food; they want a quick, seamless, and personalized experience, whether they are dining at busy restaurants in Muscat, shopping at fast-expanding supermarkets, or ordering meals from cloud kitchens. It's not easy to meet these higher standards. Many operators still use old hardware, broken point-of-sale (POS) systems, and manual processes that make service slower, give wrong inventory information, and make customers angry. This is where a cloud-based ERP system really stands out. Understanding the Modern Omani Customer Omani food and drink customers today are more tech-savvy and picky. They want quick, smooth service, accurate order fulfillment, and personalized deals. Some of the most important expectations are: Quick service and easy checkout – No one li...